GCR Refund/Return Policy
Grassroots Coffee Roasters is committed to creating a seamless, hassle-free coffee ordering experience via our website, finding the most competitive shipping rates that are available to us, and ensuring our customers get our fresh roasted coffee as quickly as possible. We work with a number of postal and shipping companies to accomplish this for customers nationwide. In the event your experience was not pleasant, or you need to return your orders, please see below for specific guidelines on how Grassroots Coffee Roasters handles these situations.
Grassroots Coffee Roasters only accepts returns and issues refunds forwhole bean coffee and only after 14-days after shipment (day it left our roaster facility), so long as the products were not tampered with, opened, resealed, or damaged. If upon inspection of the returned product Grassroots Coffee Roasters deems it altered in a way, we reserve the right to refuse a refund request for the return.
We cannot accept a return request for any coffees that have been ground. The quality window for ground coffee is significantly different in comparison to whole bean and rarely we are able to resell it again. By requesting ground coffee, our customers do so knowing that the sale is final.
It is the customer’s responsibility to submit the correct shipping/mailing address via our ordering platform or in creating their online accounts through our websites. Grassroots Coffee Roasters makes every effort to double check addresses to ensure their validity when addresses seem odd or to be in error. If a return happens due to an incorrect address provided to Grassroots Coffee Roasters, we are happy to redeliver to a new address, but with the responsibility of additional shipping charges added to the customer's bill. In the event the initial order qualified for free shipping, the additional shipping costs to redeliver will be paid by the customer before the package leaves our facility.
If any interruption of delivery is a result of decisions the postal company and/or it's drivers made while delivering our coffee, whereby Grassroots Coffee Roasters were not in error with submitting the address as provided by the customers, the responsibility for compensation due to the damages will be for the postal/delivery company. Some examples include: package sent to a pickup location, damages occurred due to transit, or theft from the delivery location. Once a package or shipment has left our facility, and we have fulfilled the expectations to communicate address, speed, and additional handling as requested by our customers to the postal company, the package is now the responsibility of the postal company and no longer of Grassroots Coffee Roasters.
Information on where to contact the companies we trust for shipping and delivery are below, with their claims department web links for your convenience.
UPS - 1 (800) 742-5877 - Claims Department https://www.ups.com/us/en/support/file-a-claim.page
USPS -(800) 275-8777 -Claims Department -https://www.usps.com/help/claims.htm
FedEx -1 (800) 463-3339 - Claims Departmenthttps://www.fedex.com/apps/onlineclaims/